I know that many Virgin Media customers in Doncaster North are still struggling with their internet.
I have now received a response from Virgin, in which they stated that most customers who were impacted by this outage are now online and may need to reboot their router.
However, I was told that after the initial work was completed and services appeared to be restored for all, late yesterday afternoon Virgin Media became aware that one of their cables – which initially appeared to be undamaged by the fire itself – showed signs of heat damage. Virgin Media believe that this may be causing further issues for a small proportion of those who were impacted.
I have been told that the team is again on site today working to pull in a new cable, and they will have all remaining impacted customers back online as soon as possible.
I am disappointed by the lack of communication from Virgin Media, and I have requested to speak with the organisation directly to express my concerns about how this situation has been handled, given the significant impact this has had on many residents across Doncaster North.
Thank you to those who have been in contact with me either through Facebook or email, I will continue to press Virgin Media for a solution to this matter.